Terms of Service

Version 2.0 — 1 September 2026. Supersedes the May 2026 version.

1. Acceptance of Terms

By accessing or using BuildMatch ("Platform"), users agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the Platform. In these Terms, "BuildMatch", "we" and "us" mean BuildMatch Pty Ltd (ABN 83 694 690 698). A person who accesses the Platform through a shared link, token, invitation or portal without an account (a "Guest") is bound by these Terms to the extent they apply to Guests, including clauses 10, 11, 17, 19, 20 and 33.

2. Eligibility

Users must be at least 18 years old to create an account or use BuildMatch. By using the Platform, you confirm that you meet this requirement. Each user also warrants that: it uses the Platform in trade or commerce and not as a household consumer; the ABN it registers is valid and current; and each individual operating an account has authority to act for, and bind, the business or company named on the account.

3. Platform Description & Role

BuildMatch brokers work between builders and trade companies in residential construction, and provides tools for running the work they agree between themselves. It is a private platform rather than an open marketplace: builders and trade companies are vetted against BuildMatch's standards before they are admitted.

BuildMatch:

  • Acts as a technology platform, providing digital tools for job listings, quoting and bid comparison, document generation and electronic execution, contract and variation records, requests for information, drawings, programme, site records and inspections, budgeting and cost reporting, invoicing, accounting integration, and the administration of payments between the parties
  • Does not enter into construction contracts
  • Is not a contracting party to any agreement between users

BuildMatch does not:

  • Perform or supervise construction work
  • Provide building, engineering, legal, financial, or safety advice
  • Inspect works, verify compliance, or ensure quality
  • Guarantee outcomes, timelines, or performance
  • Act as principal contractor, head contractor, subcontractor, superintendent, project manager or certifier

Users acknowledge that:

  • All contracts are formed directly between the builder and subcontractor
  • The Platform provides document-generation, execution and administration tools that operate on the parties' own instructions and inputs. The content of every contract is the parties' own: BuildMatch is not a party to it, does not decide its terms, and does not perform, supervise or enforce the works
  • Documents generated by the Platform (including Works Orders, addendums and starter clauses) are drafting aids produced from the parties' inputs. They are not legal advice, and users are responsible for reviewing their contract documents before entering into them
  • BuildMatch is not responsible for contract performance, scope interpretation or statutory compliance

4. Electronic Execution & Contract Formation

Users and Guests consent to transacting and signing electronically under the Electronic Transactions Act 1999 (Cth) and the equivalent legislation of each State and Territory. Accordingly:

  • Accepting a bid through the Platform forms a binding contract between the builder and the subcontractor on the terms of the generated Works Order and any applicable agreement, and that acceptance constitutes execution by the accepting party
  • A signature applied through the Platform (including a typed name or drawn signature) is a valid and binding execution by the party named
  • Each individual who accepts, approves or signs warrants that they have authority to bind the company or business they act for, and the other party may rely on that warranty
  • The executed document, signature certificate and audit trail stored on the Platform are the parties' record of the agreement and evidence of its execution
  • Where a document is reissued before execution, the reissued document supersedes prior unsigned versions, and a voided signature request has no effect
  • The milestone schedule is fixed at acceptance; it changes only through variations or addendums made through the Platform
  • A person invited to sign through a link is shown, and bound by, this clause and clause 33 whether or not they hold an account

5. Responsibility for Work Delivery & Quality

Subcontractors are solely responsible for scoping, quoting, and delivering work for builders, including agreeing on all terms, specifications, timelines, and deliverables.

Users acknowledge and agree that:

  • Subcontractors are responsible for the quality, completeness, and compliance of all work performed
  • Builders are responsible for clearly communicating requirements and inspecting completed work
  • BuildMatch does not supervise, inspect, verify, or guarantee any work performed
  • BuildMatch is not liable for defects, delays, disputes, or any issues arising from the work

All responsibility for work delivery rests with the subcontractor and builder as independent contractors.

6. Home Building & Construction Legislation

In addition to the above, users acknowledge that BuildMatch:

  • does not provide building services within the meaning of the home building and domestic building legislation of any State or Territory, including the Home Building Act 1989 (NSW), the Queensland Building and Construction Commission Act 1991 (Qld), the Domestic Building Contracts Act 1995 (Vic) and their equivalents
  • is not a holder of a contractor licence under the relevant legislation
  • does not provide statutory warranties under that legislation
  • is not liable for defective works, incomplete works, delays, negligence or breach of statutory warranties, where any liability of that nature lies with the builder

To the maximum extent permitted by law, users release BuildMatch from any and all claims arising from:

  • defective building work
  • breach of statutory warranties
  • breach of contract between users
  • personal injury or property damage arising from works
  • certification or compliance failures

This release does not apply to the extent a claim arises from BuildMatch's own breach of these Terms, negligence or wilful misconduct, and does not exclude any right that cannot be excluded by law. This clause survives the termination of the user's subscription to BuildMatch.

7. No Employment, Agency, or Partnership

Nothing in these Terms creates an employment, agency, partnership, joint venture, or fiduciary relationship between BuildMatch and any user (except the limited payment-collection and invoicing agencies expressly stated in clauses 12 and 12.4). In that regard:

  • Subcontractors are independent contractors
  • Builders engage subcontractors directly
  • Users are not agents or representatives of BuildMatch.

8. User Accounts

To access certain features, users must create an account. Users agree to:

  • Provide accurate and current information
  • Keep login credentials secure
  • Be responsible for all activity under your account
  • Notify BuildMatch immediately of unauthorised use

Users warrant that all information provided is accurate and compliant with applicable law and are responsible for ensuring licences, insurance, and compliance obligations are met.

BuildMatch may, but is not obligated to, request evidence of licences, insurance, or qualifications at any time. Failure to provide requested documentation may result in suspension or termination of the user's account. BuildMatch does not independently verify user credentials and makes no representation as to their validity. Compliance details shown on the Platform (including insurance) are declared by the user they relate to, not verified by BuildMatch.

9. Company Account Responsibility

Where an account is registered in the name of a company or business entity, that entity is solely responsible for:

  • Assigning and managing user roles and permissions within the account
  • All actions taken through the account, or through any account connected to the company via the Platform's roles and permissions (including site managers and members who join by invitation), by its directors, employees, contractors, or authorised representatives
  • Ensuring that only properly authorised persons approve milestones or payments

Any action taken through a company account by a person granted access to that account will be deemed authorised by the company and the company is responsible for any such actions. The company must promptly revoke Platform access for personnel who leave; actions taken before revocation is recorded remain deemed authorised.

The company acknowledges that work approvals made through its connected accounts are binding on it, and that a payment confirmed by a user holding payment authorisation constitutes valid authorisation to debit the nominated payment method.

10. User Conduct

Users and Guests must not:

  • Provide false or misleading information
  • Violate applicable laws or regulations
  • Infringe third-party rights
  • Engage in fraudulent, deceptive, or abusive behaviour
  • Attempt to bypass platform fees or systems
  • Interfere with platform functionality

BuildMatch may suspend or remove accounts for breaches of this clause 10.

11. Commission Protection & Off-Platform Engagement

Users agree that any job, engagement, or opportunity originated, introduced, or facilitated through BuildMatch must be contracted and paid through the platform for the purpose of calculating commission. This clause applies for 12 months after the introduction, and only to jobs originated or introduced through BuildMatch: recording an externally-sourced job using the Platform's tools does not attract commission or this clause.

Users must not, directly or indirectly:

  • Avoid paying the applicable commission for jobs or opportunities that were sourced through BuildMatch
  • Redirect payments for jobs or opportunities that originated via the platform

If BuildMatch reasonably suspects circumvention, users agree to:

  • Provide the contracts, communications and payment records for the job in question, within 10 business days of a written request
  • Permit reasonable audit of records relating to that job
  • If, after written notice and a reasonable opportunity to respond, sufficient evidence is not provided, pay commission estimated in good faith on the actual contract value where ascertainable, or otherwise on comparable job values

In addition to the above, BuildMatch may:

  • Recover any unpaid commission fees, calculated according to the commission rate that would have applied
  • Suspend or terminate the user's account
  • Charge the commission fees that would have been payable for the transaction on review of relevant documentation

Users agree that unpaid commission constitutes a debt immediately payable and the user must pay BuildMatch's reasonable legal costs of recovery as agreed or as awarded by a court.

12. Payments, Fees & Stripe

BuildMatch may charge platform fees, commissions, or subscriptions. Fees will be disclosed prior to charging and are in Australian dollars unless stated otherwise. Available payment methods and any per-transaction limits are as displayed in the Platform.

Each Subcontractor appoints BuildMatch as its limited payment collection agent, solely to collect amounts payable by Builders through the Platform and remit them to the Subcontractor less the Commission. Payment by a Builder through the Platform discharges the Builder's payment obligation to the Subcontractor to the extent of the amount paid. This appointment creates no fiduciary or other duties beyond it.

Funds are collected and disbursed through BuildMatch's payment facility provided by Stripe. Amounts pass through that facility only for processing and remittance; BuildMatch does not hold funds on trust, as stakeholder, or in an escrow arrangement.

12.1 Payment Authorisation

Approving a milestone or payment request confirms that the work or amount is accepted: the approved amount becomes payable by the Builder to the Subcontractor and an invoice is issued. Payment is a separate step: by confirming payment ("Pay"), a user with payment authorisation authorises BuildMatch (via Stripe) to debit the nominated payment method for the approved amount. Once processed, payments are not reversible through the Platform except where the Platform's dispute process or the law requires. Where a refund is appropriate, it is issued by BuildMatch — a Subcontractor is never required to personally return funds already paid to them for approved work.

Payments are collected by bank transfer (BECS Direct Debit). Funds typically reach the Subcontractor within a few business days, subject to bank processing times outside BuildMatch's control. BuildMatch bears the payment processing fee on these transfers — it is not deducted from the Subcontractor's payout.

You acknowledge and agree that:

  • BuildMatch does not hold funds on trust or operate a trust account
  • BuildMatch does not guarantee payments
  • Payments are processed via Stripe and are subject to Stripe's terms, rules and reviews. Subcontractors receive payouts to a Stripe connected account, must enter and maintain Stripe's Connected Account Agreement, and payouts depend on completing Stripe's onboarding and verification
  • Payments may be delayed, reversed, declined, or refunded due to Stripe, banks, fraud checks, or legal requirements

BuildMatch is not liable for payment failures, holds, reversals, or disputes related to payment processing, except to the extent caused by BuildMatch's own breach or negligence.

12.2 Platform Commission

BuildMatch charges a commission for its services (the "Commission").

Rate: The applicable Commission rate is disclosed to the Subcontractor at the time of bidding and is calculated as a percentage of the Net Contract Value (excluding GST). The rate applicable to a job is the rate disclosed at bid submission; rate changes apply prospectively to new bids only.

Fee Schedule: BuildMatch reserves the right to apply different Commission rates based on job value, user subscription tier, or specific promotional offers, as displayed within the Platform.

BuildMatch GST: The Commission attracts GST of 10%, which is deducted together with the Commission.

Automatic Deduction: The Commission (plus GST on the fee) is automatically deducted from the Gross Payment via Stripe at the time of milestone processing.

All commissions are non-refundable except where required by law.

12.3 Chargebacks & Payment Reversals

Users acknowledge that payments processed through Stripe may be subject to payment reversals, fraud investigations, and bank disputes. If a chargeback or payment reversal occurs:

  • The Builder, as the party who authorised the payment, remains liable for the full contract amount, and for any platform fees, chargeback fees, penalties, or administrative costs BuildMatch incurs as a result. The Builder indemnifies BuildMatch for those costs.
  • The Subcontractor remains responsible for performance of the works unless otherwise agreed, but is not liable for a chargeback or payment reversal they did not cause.

Users agree that BuildMatch may recover such amounts from the Builder by charging another saved payment method on the Builder's account, or by invoicing the Builder directly. A chargeback reverses the specific payment that was disputed — it does not give BuildMatch an automatic right to re-charge that same payment. Recovery from the Builder is pursued as a debt owed for the underlying work, not an automatic re-pull.

Once a payment has been transferred to a Subcontractor, BuildMatch does not reverse, deduct, or otherwise recover that payment from the Subcontractor's Stripe account or bank account to cover a Builder-side chargeback, dispute, or payment reversal. Any recovery is pursued from the Builder only, as set out above.

BuildMatch is not liable for losses arising from payment disputes initiated by users or financial institutions, including but not limited to fraud investigations, bank reversals or regulatory intervention, except to the extent caused by BuildMatch's own breach or negligence.

12.4 Invoicing Authority

Each user appoints BuildMatch as its agent to generate and issue tax invoices and related documents on its behalf, based on the amounts, approvals and details recorded in the Platform. Users warrant the accuracy of the details they provide — including GST registration status and ABN — and must keep them current. Users must review documents issued on their behalf and promptly notify BuildMatch of errors.

13. Disputes Between Users

Users must attempt to resolve disputes between themselves directly.

The Platform provides dispute tools: a disputed milestone is paused; the parties may record an agreed resolution; and the Platform generates any resulting addendum from that agreement.

BuildMatch:

  • Is not responsible for resolving disputes
  • May, but is not obligated to, assist with dispute handling (any assistance is non-binding facilitation)
  • Does not guarantee enforcement of agreements
  • Does not determine factual disputes
  • Does not assess defective works

Platform milestone approval does not constitute certification of satisfactory performance.

14. Security of Payment

Users acknowledge that statutory payment rights arise independently under the security of payment legislation of each State and Territory, including the Building and Construction Industry Security of Payment Act 1999 (NSW), the Building Industry Fairness (Security of Payment) Act 2017 (Qld) and their equivalents. Nothing in these Terms (including clause 25) limits, excludes or delays any right under that legislation.

The Platform:

  • Generates documents (such as invoices) that are not payment claims or payment schedules unless a user serves them as such — noting that in some States an invoice may have statutory effect
  • Does not calculate statutory timeframes
  • Does not enforce adjudication rights

Failure to comply with statutory timeframes is solely the responsibility of the users. BuildMatch is not liable for any missed statutory deadlines.

15. Compliance With Law

Insurance and licensing remain the sole responsibility of the user.

Users must comply with all applicable Australian laws and regulations, including but not limited to:

  • Workplace health and safety
  • Licensing and insurance requirements
  • Consumer law (where applicable)
  • Privacy and data obligations

BuildMatch does not verify:

  • Licence validity
  • Home building compensation fund insurance
  • Professional indemnity insurance compliance
  • Payroll tax compliance

Users must independently verify compliance prior to engagement. BuildMatch is otherwise not liable for uninsured losses or regulatory breaches.

GST & Tax Responsibility

Subcontractors are solely responsible for determining their GST status and the accuracy of the information they provide for quotes and invoices (see clause 12.4). BuildMatch does not verify the GST registration of users and is not liable for any tax-related errors, omissions, or disputes between users arising from information a user provided.

Deemed Employment, Payroll Tax & Superannuation

This subsection applies only to Subcontractor engagements. BuildMatch does not currently offer labour hire services; any past labour-hire engagement remains governed by the Terms and the Independent Contractor Agreement in force at the time of that engagement. Builders are solely responsible for determining if a Subcontractor is a "Deemed Employee" for Payroll Tax or Superannuation purposes under relevant State or Federal laws.

From 1 July 2026, under the Payday Super reforms, superannuation must be paid on or before payday. If a Subcontractor is deemed an employee for superannuation purposes, the engaging Builder is solely responsible for compliance.

BuildMatch does not assess, determine, or advise on the employment status of any Subcontractor and is not liable for any payroll tax, superannuation, workers compensation premiums, sham contracting claims or related obligations arising between Builders and Subcontractors. Subcontractors indemnify BuildMatch against such claims, except to the extent a claim arises from BuildMatch's own conduct.

16. Subscriptions & Access to Features

Certain features of the Platform may require a paid subscription. Subscription terms, including pricing and included features, will be disclosed at the time of purchase.

Subscriptions:

  • Automatically renew unless cancelled
  • Are billed in advance
  • Are non-refundable for partial billing periods except as required by law

Free trials: the trial length and terms are disclosed at signup. Unless cancelled before the trial ends, the subscription converts to the disclosed paid plan and billing begins.

BuildMatch will notify users at least 7 days before each renewal. Users may cancel their subscription at any time via their account settings.

If a subscription lapses, access to premium features may be suspended. Core historical job records will remain accessible for compliance and record-keeping purposes.

Beyond these Terms, refunds are at BuildMatch's discretion, subject always to the Australian Consumer Law. BuildMatch may modify subscription pricing upon providing reasonable notice in accordance with clause 29.

17. Disclaimer of Warranties

The Platform is provided "as is" and "as available".

To the maximum extent permitted by law, BuildMatch makes no warranties regarding:

  • Quality, suitability, or legality of work
  • Accuracy of listings or user information
  • Accuracy or completeness of content generated by the Platform, including AI-assisted outputs (see clause 18)
  • Availability or reliability of the Platform

Use of the Platform is at the user's own risk.

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded. Where liability cannot be excluded, BuildMatch's liability is limited to the maximum extent permitted by law.

18. AI Features

Parts of the Platform use artificial intelligence to analyse documents and produce outputs — for example plan takeoffs, scope-of-works drafts, estimate and budget suggestions, document scanning, and bid analysis. Users acknowledge that:

  • AI outputs are automated aids only. They may be inaccurate, incomplete or unsuitable, and are not engineering, quantity surveying, legal or financial advice
  • Users must independently verify quantities, prices, scopes, dates and documents before quoting, contracting, or making or approving payments in reliance on them
  • Users remain solely responsible for the decisions and documents they base on AI outputs
  • Uploaded content may be processed by third-party AI service providers on BuildMatch's behalf, as described in the Privacy Policy and licensed under clause 20

19. Limitation of Liability

To the maximum extent permitted by law, BuildMatch will not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profit, consequential loss, business interruption, reputational damage, loss of opportunity, regulatory fines, or home building rectification costs, arising from use of the Platform.

Where liability cannot be excluded, to the maximum extent permitted by law BuildMatch's aggregate liability is limited to the greater of:

  • (a) the total fees of any kind (including subscription fees and Commission) paid by the user to BuildMatch in the 12 months before the event giving rise to the liability; and
  • (b) AUD $5,000.

For services BuildMatch supplies, where section 64A of the Australian Consumer Law permits, liability for breach of a consumer guarantee is limited to resupplying the services or paying the cost of resupply.

Nothing in this clause limits liability for fraud or wilful misconduct, for death or personal injury caused by BuildMatch's negligence, or any liability that cannot be limited by law.

20. Intellectual Property

All intellectual property rights in the Platform, including software, design, branding, logos, workflows, and content (excluding user content), are owned by BuildMatch.

Users must not:

  • Copy, reproduce, modify, or distribute Platform materials
  • Reverse engineer or attempt to extract source code
  • Scrape or harvest data
  • Use Platform content for competitive purposes

These restrictions bind everyone who accesses the Platform, including Guests using shared links.

Users retain ownership of content they upload and grant BuildMatch a non-exclusive, worldwide, royalty-free licence to host, copy, display, analyse, machine-process (including via third-party AI service providers), and create Platform outputs (such as takeoffs, scopes, estimates and contract documents) from that content, for the purposes of operating and providing the Platform. Users warrant that they have the rights needed to upload the content and grant this licence.

Use of Business Identity

Users grant BuildMatch a non-exclusive, worldwide, royalty-free licence to use the user's business name, logo, and trade marks for the purpose of identifying a party as a user of the Platform and for marketing or promotional purposes. Users may request removal of their logo at any time by written notice.

21. Indemnity

Users agree to indemnify and hold harmless BuildMatch, its directors, officers, employees, and contractors from any third-party claims, losses, damages, liabilities and expenses arising from or in connection with:

  • the user's breach of these Terms
  • the user's negligence or wilful misconduct
  • content the user uploads (including intellectual property infringement)
  • the user's works, contracts and dealings with other users — including defective building work, statutory warranty claims, personal injury, property damage, payment disputes, chargebacks attributable to the user, regulatory investigations into the user's conduct, and payroll tax or superannuation claims relating to the user's engagements

— except, in each case, to the extent the claim arises from BuildMatch's breach of these Terms, negligence or wilful misconduct.

For payment disputes and chargebacks specifically, this indemnity applies to the Builder, as the party who authorised the payment (see clause 12.3) — a Subcontractor is not required to indemnify BuildMatch for a payment dispute or chargeback they did not cause.

The indemnity provided by this clause 21 survives termination.

22. Document Storage & Records

BuildMatch may store job-related documents, invoices, and communications. Executed contract documents and signature certificates stored on the Platform are the parties' record of execution (clause 4), and BuildMatch will retain executed contract documents and core job records for at least 7 years. However:

  • Users are solely responsible for maintaining their own business records
  • BuildMatch does not guarantee permanent storage of other material
  • Users should independently retain copies of all important documentation

BuildMatch is not liable for data loss except where required by law.

23. Risk Monitoring & Account Restrictions

BuildMatch may suspend, restrict, or delay transactions where reasonably necessary to:

  • Prevent fraud
  • Comply with legal obligations
  • Respond to Stripe or banking partner requirements
  • Protect users or the integrity of the Platform

Users agree to provide information reasonably requested for verification or compliance purposes.

BuildMatch records conduct and activity flags (such as inactivity, late-payment and no-show records) which may inform decisions under this clause and clause 24. A user may contact BuildMatch to have a flag reviewed.

24. Termination

BuildMatch may suspend or terminate access for breach of these Terms or to protect the Platform and its users. For a breach capable of remedy, BuildMatch will give notice and a reasonable opportunity to remedy before terminating; BuildMatch may suspend immediately where necessary for fraud, safety or legal risk. Users may stop using the Platform at any time.

Effect of suspension or termination:

  • approved payment obligations between users are not extinguished, and payments in progress are completed or returned through the payment provider
  • the other party's access to executed contracts and job records for shared jobs is preserved
  • the affected user will be given a read-only period of at least 30 days to export their records
  • prepaid subscription fees for the unused period are refunded pro-rata where termination was not for the user's breach

25. Dispute Resolution

In the event of any dispute in relation to the use of the Platform or these Terms, before commencing proceedings, users must: provide written notice of the dispute to BuildMatch; and commence mediation within 30 days of the notice, before a mediator agreed by the parties or, failing agreement, appointed by the Resolution Institute, conducted remotely or in the capital city of the respondent's State, with the mediator's costs shared equally.

This clause does not apply to: urgent or injunctive relief; recovery of undisputed debts; or any claim or adjudication under security of payment legislation (clause 14).

26. Governing Law & Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or the use of the Platform shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.

27. Assignment

BuildMatch may assign or novate these Terms to a related body corporate or to a purchaser of its business, on notice to users, provided users' rights under these Terms are not materially reduced.

28. Severability

If any provision of these Terms is held to be invalid, illegal, void, voidable, or unenforceable in any jurisdiction:

  • that provision will be read down to the minimum extent necessary to ensure it is valid and enforceable, consistent with the original commercial intention of the parties
  • if the provision cannot be read down, it will be severed from these Terms without affecting the validity, legality, or enforceability of the remaining provisions
  • the remaining provisions will continue in full force and effect as if the invalid or unenforceable provision had not been included
  • the parties agree that any court or tribunal may modify the provision to the extent necessary to give effect to its commercial purpose

The invalidity or unenforceability of a provision in one jurisdiction does not affect its validity or enforceability in any other jurisdiction. This clause 28 survives termination of these Terms.

29. Amendments

BuildMatch may amend these Terms from time to time. Non-material changes take effect on publication. For material changes — including changes to fees, liability, or dispute terms — BuildMatch will give at least 30 days' notice by email, and a user may cancel without penalty before the change takes effect. Continued use after the effective date constitutes acceptance.

Each version of these Terms carries a version number and date, and notices under these Terms may be given by email to the account's registered address (deemed received one business day after sending).

30. Force Majeure & Downtime

BuildMatch is not liable for any delay, interruption, or failure in service caused by events beyond our reasonable control, including but not limited to:

  • Third-party service outages (hosting, payment processors, etc.)
  • Scheduled or emergency maintenance
  • Natural disasters, pandemics, or acts of God
  • Cyber attacks, system failures, or internet disruptions
  • Government actions or legal restrictions
  • Regulatory action
  • Bank freezing accounts
  • Construction industry shutdowns

BuildMatch will make reasonable efforts to restore service promptly but does not guarantee uninterrupted access to the Platform during any events listed above.

31. Joinder Protection

If BuildMatch is joined to proceedings arising from a dispute between users to which it is not a proper party, the users who are parties to the underlying dispute must take reasonable steps to have BuildMatch removed, and are liable for BuildMatch's reasonable legal costs of the joinder to the extent the claims against BuildMatch fail or are unrelated to BuildMatch's own conduct. This clause 31 survives termination.

32. Privacy

Users' use of the Platform is subject to BuildMatch's Privacy Policy, which explains how BuildMatch collects, uses, shares, and safeguards personal information, including how uploaded content is processed by AI service providers and how location is collected at site check-in.

33. Guest & Link-Based Access

Parts of the Platform are reachable through shared links and tokens without an account — for example client portals, shared bids and tender invitations, shared schedules and calendar feeds, plan shares, task links and signing links. The following applies to them:

  • By accessing a shared link, a Guest agrees to these Terms as they apply to Guests, including clauses 10, 17, 19 and 20
  • Information available through a shared link is provided by the account holder who shared it, not verified by BuildMatch, and must not be relied on as BuildMatch's representation
  • Account holders are responsible for who they share links with, for the acts of those people, and for revoking links no longer needed
  • Client portals: actions taken by a builder's client through the builder's portal link (including approving or rejecting variations and selections) are deemed authorised instructions of that builder for Platform purposes; the builder warrants it is entitled to share the relevant information with its client; BuildMatch is not a party to the builder's contract with its client
  • Guest tender bids: submitting a bid or quote through an invitation link constitutes acceptance of these Terms, including clause 11

34. Reviews & Ratings

The Platform lets users review and rate each other. Reviews are the opinions of their authors, not of BuildMatch, and the author is responsible for their content. Users must not post reviews that are false, misleading, retaliatory, or incentivised without disclosure. BuildMatch may (but need not) moderate, edit the display of, or remove reviews, and reviews may remain visible after an account closes.

35. Integrations & Referral Program

Integrations: where a user connects a third-party service (such as Xero or a calendar), the user authorises BuildMatch to exchange the relevant data with that service, including on an automated schedule. Users must review records created in their connected services; BuildMatch is not liable for third-party service errors or outages, or for records that become out of date after disconnection.

Referral program: where offered, referral rewards accrue on the conditions displayed in the Platform at the time of the referral. Self-referrals and manufactured referrals are not eligible. BuildMatch may change or end the program prospectively on notice; accrued rewards are honoured.

36. Platform Communications & Automated Monitoring

All communications made through the BuildMatch platform messaging system are stored by BuildMatch in accordance with the Privacy Policy.

Users acknowledge and agree that:

  • BuildMatch uses automated systems to detect content in platform communications that may indicate a breach of these Terms, including off-platform solicitation, sharing of contact details for the purpose of circumventing platform fees, or any other conduct prohibited under these Terms
  • BuildMatch does not routinely access or read private messages between users
  • Automated systems may flag messages for review where a potential Terms breach is detected
  • Users may report messages that breach these Terms using the report function within the platform

BuildMatch reserves the right to access and review flagged communications where reasonably necessary to investigate a suspected breach of these Terms, protect the integrity of the platform, comply with legal obligations, or respond to a user complaint.

37. Contact

These Terms are entered into with BuildMatch Pty Ltd (ABN 83 694 690 698) of 306/8 Point Street, Pyrmont NSW 2009. For questions regarding these Terms, contact us at: contact@buildmatch.au. Formal notices may be served at that address or by email to contact@buildmatch.au.